CONTACT US
We are located in Calgary, Alberta, Canada, and ship to customers throughout Canada and the USA. If you need help with an order or product question, please contact us — our team at Formidable Wireless is ready to assist with fast, reliable service.
Customer support hours & contact methods
Formidable Wireless is dedicated to answering your questions and concerns. Our customer service team is available on weekdays from 10:00 AM – 5:00 PM Mountain Time. To contact us outside these hours, use our contact form or email and we will reply the next business day.
Phone & Email
Phone/Text: +1 (403) 880-0274
Email: info@formidablewireless.com
For urgent order updates or replacement requests, call or text us directly. When you contact us by phone or email, include your order number and device model for the fastest response.
Contact form
Use the contact form on this page to submit specific requests, attach photos, and include any relevant IMEI/serial numbers. The contact us form is ideal for non-urgent support and helps our team keep a clear request history so we can follow-up efficiently.
Social & Live Chat
Follow us on our social channels for promotions, service updates, and quick checks. For quick status checks you can also reach out via social DMs; when you contact us there, please include your order number so we can find your order quickly.
Shipping, tracking & returns
We process orders promptly and will provide tracking information after shipment. If you have questions about shipping speed, delivery exceptions, or need to start a return, contact us with your order number and the shipping address used at checkout. Typical requests we handle include:
- Order tracking: Provide your order number so we can look up your tracking and carrier details.
- Shipping options: Expedited, express, and international carrier choices; contact us if you need a special carrier or faster delivery.
- Returns & refunds: To start a return or exchange, contact us with photos and the reason for the return so we can issue instructions and a return label when applicable.
Technical support and warranty claims
If your device requires troubleshooting, a return under warranty, or a repair estimate, contact us immediately and include clear photos, your order number, and any relevant IMEI/serial numbers. To help our technicians resolve your issue faster, please:
- Include the order number and the exact device model.
- Attach up to three clear photos showing the issue (screenshots, boot screens, or damage).
- Provide the device IMEI/serial number if available for warranty checks.
Our team will confirm next steps, suggest simple troubleshooting, or open a warranty case depending on the condition and issue.
How to reach us quickly
For the fastest response, contact us by phone or text during business hours for urgent matters. Use email when you need to attach photos or documents, and use the contact form for non-urgent support so our team can create a ticket and track progress. Always include the following: order number, device model, and a brief description of the issue when you contact us.
Tip: Preparing your order number and device IMEI before you contact us reduces back-and-forth and speeds resolution. If you prefer, contact us now via phone, email, or the page form — we aim to respond to all inquiries within one business day during regular hours.
Frequently Asked Questions
How quickly will I get a reply?
We aim to respond to all inquiries within one business day during our regular hours. If you do not receive a reply, please contact us again and include your order number so we can prioritize your request.
Do you ship to the United States?
Yes — we ship throughout Canada and the USA and offer multiple shipping options. For special international requests or expedited shipping quotes, contact us with the destination postal code and desired shipping speed.
What should I include when reporting a problem?
When reporting an issue please include: order number, device model, pictures showing the problem, and the IMEI/serial number if available. Contact us with those details so our technicians can start troubleshooting immediately.
What if I need a repair under warranty?
If your device is covered, contact us to initiate a warranty claim. We will provide instructions, a checklist of required information, and a return label when eligible.
Still have questions? Contact us today — we're here to help you find the right device, track your order, or support a warranty claim. Thank you for choosing Formidable Wireless.