APPI Compliance

APPI rights in Japan — what you can request

Under the Act on the Protection of Personal Information (APPI), individuals in Japan may exercise a range of rights related to their personal information. The following list explains the most common requests you can make and practical examples of each:

• Access: Request a copy of the personal data we hold about you (e.g., account details, order history).
• Correction / Rectification: Ask us to update inaccurate or incomplete personal information (for example, change an email address or shipping address).
• Deletion / Erasure: Request removal of your personal data. Note that deletion may terminate your account and related services.
• Suspension of use / Restriction: Request restrictions on processing where permitted under APPI.
• Data Portability: Request a copy of your data in a commonly used, machine-readable format when feasible.

How we process APPI requests and safeguards

We follow a secure verification and processing workflow to honor APPI compliance while protecting your data and other customers' privacy. Key safeguards and practices we apply:

• Identity verification using the email you provide; we may request additional information for complex requests.
• Retention and deletion are handled according to our policy and applicable Japanese/ Canadian law; some records (e.g., transaction history) may be retained for legal or accounting reasons.
• When transfers outside Japan are necessary (e.g., to our service providers), we apply contractual safeguards and technical protections appropriate to the sensitivity of the data.
• Typical processing times are stated below — expedited handling is available when required by law or for urgent requests.

Typical timelines and what to expect

After submitting a verified APPI request we generally respond within 30 days. For complex requests that require coordination with third parties or legal review, we will notify you if more time is required and provide an estimate. If we need more information to verify your identity, we will contact you using the email you supplied.

How to submit a request (practical steps)

1. Choose the relevant request type on this page (edit, export, report, delete, or opt-out).
2. Enter the email address associated with your account or the email you want to use for verification, then Submit.
3. Follow the on-screen verification modal to give consent for collection of your email and IP for identity verification.
4. Watch your email for confirmation and any follow-up questions needed to complete the request.

Data Rectification

Update inaccurate account information using the option below. We will verify your identity using the email provided before making changes.

• Edit your account information

Data Portability

Request a copy of the personal data we hold about you. Use the relevant request button below to choose the data scope (account data, personal information, orders).

• APPI requests
• Personal information
• Orders

Access to Personal Data

Request a report containing the personal information we store for you. After verification we will provide the data in a commonly used, machine-readable format where possible.

• Request a report

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

• Request personal data deletion

Frequently Asked Questions (APPI)

Ready to submit a request? Choose the appropriate action above (edit, export, report, delete, or opt-out) and follow the verification steps. If you have questions, please check our Privacy Policy or contact our support team.